Self-managing, values-led,
neighbourhood-based teams

A better way of working, for everyone

Wellbeing Teams

Wellbeing Teams are a radical new model for delivering care and support within communities. They are:

  • small teams of no more than a few people
  • self-managing – everyone is trained and supported to do this well
  • values-led at every step, from recruitment to service delivery
  • led by co-production, putting the people they support in control of their services
  • focused on wellbeing, both of the people they support and team members

They integrate three key elements of care and support to create true wellbeing: 

  • Ensuring that people are safe and well
  • Supporting people to do more of what matters to them
  • Helping people to stay connected to others and their community

Here is an example of how this can work in practice:

All of these differences – and more – are delivered by set ways of working, which we have developed and are available in our Wellbeing Teams Handbook and other documents. We have also created a number of ways to learn about creating Wellbeing Teams. Here is an overview of 8 ways that Wellbeing Teams are supported to work effectively in a self-managed way:

More than medicine

Like traditional care services, Wellbeing Teams provide help with things such as washing, dressing, or medication; but, crucially, they also support people to do more of what matters to them and to stay connected in their communities. And although Wellbeing Teams have started in home care settings, we’re also now implementing this approach alongside GP surgeries, hospitals, mental health teams and more. It’s a model that lends itself to a wide range of health and social care settings where a radical rethink is required to create sustainable approaches that can lead to better outcomes.

Wellbeing Teams use a ‘support sequence’ to help people to think about different options they have for achieving their desired outcomes. This means that Wellbeing Workers don’t automatically start providing all the support themselves. Instead, they think about how paid support can work alongside family and community support. This ensures that people are able to get the most out of their paid support team by only using it where it’s truly necessary. This is supported by our partnership with the charity Community Circles, with whom we reinvest a portion of our profits.

By working in this way, Wellbeing Teams can deliver better outcomes for the people supported and their families, as well as for staff; building a better future for all.

Caring for people, not conditions

We believe that it’s not enough to simply keep people safe. This is crucial, but focusing on this alone does not create real wellbeing. Instead, all Wellbeing Teams support people to achieve true wellbeing by:

  1. Providing the support people want and need to stay safe and well
  2. Supporting people to do more of what matters to them
  3. Helping people to stay connected to important people in their life and to their communities, through Community Circles

Each of these elements is an integral and essential part of what Wellbeing Teams do – not simply a ‘nice to have’.

We’re excited about creating a future where people are supported to live well, leading active, connected lives in their communities. Explore the pages below to learn more about us.

12 ways that Wellbeing Teams are different

Why we need a new model

How we will spread Wellbeing Teams

Information for commissioners