Working in self-organising teams

“I love seeing how quickly Wellbeing Workers take ownership of roles within the team that would traditionally be regarded as the responsibility of a manager.”
Michelle, Team Coach

Wellbeing Teams are ‘self-organising’.

This is a way of working that has lots of benefits for both the people we support and for our team members. It gives people who work for us a balance of structure and the space they need to be creative, and in turn this enables the people we support to experience more flexibility in the care and support they receive.

“The best employment decision I ever made.”
Patsy, Wellbeing Worker

Working in this way means that our team members need to share our values: compassion, responsibility, collaboration, curiosity, creativity and flourishing. It also means that Wellbeing Workers are freer in their day-to-day decisions, as they don’t have a traditional manager.


How we support teams to self-organise well


There are a number of ways in which we support self-organising teams to make decisions and support people well, such as:


There are two kinds of coaches in Wellbeing Teams, known as the Practice Coach and the Team Coach. Coaches are there to advise and support teams in solving problems, but not to solve them for them.

The Practice Coach is responsible for ensuring and supporting safe, compassionate person-centred practice, and ongoing learning and development in relation to this. She supports the team through induction and ensures that each person is competent in their role as Link Wellbeing Worker, and approves team members for the Care Certificate.

There is also a Team Coach who supports self-management, team wellbeing and ongoing development in relation to this. She supports the team with recruiting new colleagues and her role is to be available to support the team to problem solve any issues that they are struggling with; for example, managing someone being ill within the team.


Each team member has a long-term buddy within the team – another team member. The purpose of having a buddy is to be a peer coach. Buddies both support and challenge each other, and provide each other with feedback.


As the team manages itself, there are specific roles that managers would have done, that the team does themselves instead. Some of these are shared across the team with different people taking different roles, and there is one role that every team member does, being a Link Wellbeing Worker to people we support. The other roles include: meeting facilitator, scheduler (for rotas), storyteller (for social media), reporter/recorder and recruitment co-ordinator. Each team member is supported by the coaches to do their role successfully, and working in this way gives Wellbeing Workers greater variety in their day-to-day job.


Other ways that teams are included to self-organise include a range of Wellbeing Teams handbooks, chat apps to stay connected on-the-move, our unique approach to team meetings, development and learning budgets, and team reviews.


Does this sound good to you?


If you’re interested in a role where you can demonstrate your responsibility and work collaboratively, without the dynamic of working with a traditional manager, Wellbeing Teams might be a good fit for you. Take it further by exploring our current opportunities or registering your interest at our Careers hub.